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OUR TERMS

 

  • These Terms

 

      1. What these terms cover. These are the terms and conditions on which we supply products to you.
      2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

 

  • Information About Us and How to Contact Us

 

      1. Who we are. We are Contactlenses4U B.V., trading as Contactlenses4u, a company registered in the Netherlands. Our company registration number is 38141701 and our registered office is at Rivium Boulevard 301, 2909 LK Capelle aan den IJssel, Netherlands.
      2. How to contact us. You can contact us by telephoning our customer service team at 0330 088 0530 or by writing to us at info@contactlenses4u.co.uk.
      3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
      4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

 

  • Our Contract With You

 

      1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
      2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the product.
      3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
      4. We only sell to the UK. Unfortunately, we do not deliver to addresses outside the UK. You may place an order for products from outside the UK, but this order must be for delivery to an address in the UK.

 

  • Our Products

 

    1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
    2. Making sure your prescription is accurate. Before processing your order you will be asked to provide details of your prescription. When supplying details of your prescription you confirm to us that:
      1. you are 16 years of age or older;
      2. you hold a valid prescription (made within 12 months of the date of purchase) in relation to the product(s) ordered; and
      3. you have no medical condition that would inhibit or restrict your use of the product(s) ordered.

If you require further assistance with the details of your prescription you can email a copy of your prescription to info@contactlenses4u.co.uk and we will check this for you within 24 hours of receipt. For the avoidance of doubt we will only confirm the details of your prescription in order to process your order, you are solely responsible for ensuring that your prescription is correct.

 

  • Your Rights to Make Changes

 

You may make a change to the product you have ordered at any time before your order is dispatched. If you wish to make a change please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8).

 

  • Our Rights to Vary These Terms

 

Changes to these terms. We may revise these terms from time to time to reflect changes in relevant laws and regulatory requirements and/or adjustments or improvements in our supply of products.

 

  • Providing the Products

 

      1. Delivery costs. The costs of delivery will be as displayed to you on our website.
      2. When we will provide the products. We will deliver the products to you within 3 – 5 working days after the day on which we accept your order.
      3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

 

  • Your Rights to End the Contract

 

    1. You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.
    2. Ending the contract because of something we have done or are going to do. If you are ending a contract because:
      1. we have told you about an upcoming change to the product or these terms which you do not agree to;
      2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; or
      3. there is a risk that supply of the products may be significantly delayed because of events outside our control or we have otherwise suspended, or notified you we are going to suspend, supply of the products;

the contract will end immediately and we will refund you in full for any products which have not been provided.

      1. How long do I have to change my mind? You have 14 days after the day you receive the products to change your mind.
      2. When you don’t have the right to change your mind.  You do not have a right to change your mind in respect of products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
      3. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before the products are dispatched to you, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided.

 

  • How to End the Contract With Us (including If You Have Changed Your Mind)

 

    1. Tell us you want to end the contract. To end the contract with us, please let us know by calling customer services on 0330 088 0530 or emailing us at info@contactlenses4u.co.uk.

Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us at Contactlenses4u B.V. Unit 138, 33 Parkway, Camden Town, London, NW1 7PN, United Kingdom.

      1. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. You must pay the costs of return.
      2. How we will refund you.  We will refund you the price you paid for the products (excluding delivery costs), by the method you used for payment.
      3. When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then the refund will be made within 14 days from the day on which we receive the product back from you (and, where relevant, the product remains sealed).

 

  • Our Rights to End the Contract

 

[We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 48 hours in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

 

  • If There Is a Problem With the Product

 

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0330 088 0530 or write to us at info@contactlenses4u.co.uk.

 

  • Price and Payment

 

    1. Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.2 for what happens if we discover an error in the price of the product you order.
    2. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    3. When you must pay and how you must pay. The acceptable payment methods will be indicated on the order pages when you placed your order. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

Payment Providers. Payment for the products will be made through RAAM Direct Limited (a company registered in England and Wales with company number 10511847).  When you pay for your product(s), RAAM Direct Limited will receive payment from you on our behalf, and will forward such payment to us on your behalf. The price of the products is inclusive of any fees incurred by us for the payment services provided by RAAM Direct Limited.

 

  • Our Responsibility for Loss or Damage Suffered By You

 

    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.
    2. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. Except as expressly stated in these terms, we do not give any representation, warranties or undertakings in relation:
      1. to the products; or
      2. the suitability of your prescription;

any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purposes.

 

  • How We May Use Your Personal Information

 

      1. How we will use your personal information. We will use the personal information you provide to us:
        1. to supply the products to you;
        2. to process your payment for the products (including the use of third party service providers); and
        3. if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
      2. We will only give your personal information to third parties as indicated above, or where the law either requires or allows us to do so.

 

  • Other Important Terms

 

    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
    2. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the law of the Netherlands and you can bring legal proceedings in respect of the products in the courts of the Netherlands. We reserve the right to bring proceedings against you in any relevant jurisdiction.